Terms & Conditions

Terms & Conditions

Welcome to Alpha Official! By shopping with us, you agree to the following terms and conditions. Please read them carefully before placing your order.

1. Orders & Payments

  • All orders must be fully paid before shipping.

  • Prices are subject to change without prior notice.

  • We reserve the right to cancel any order due to stock unavailability, technical issues, or suspicious activity.

2. Shipping & Delivery

  • Orders are processed and shipped within 2–5 business days.

  • Delivery times may vary depending on your location and courier services.

  • We are not responsible for delays caused by courier companies or unforeseen circumstances.

3. Exchange Policy

  • No refunds are offered.

  • Exchanges are accepted within 7 days of delivery if:

    • The product is unused, undamaged, and in its original packaging.

    • Tags and receipts are intact.

  • Due to hygiene reasons, panties and lingerie sets that include panties cannot be exchanged.

  • Customers are responsible for one-way courier charges during exchanges.

4. Product Colors & Sizes

  • Actual product colors may vary slightly due to lighting, photography, or screen settings.

  • Size guides are provided to assist you, but the final fit depends on the customer’s selection.

5. Privacy & Security

  • Your personal information will only be used for order processing, shipping, and communication purposes.

  • We will never share your data with third parties without your consent.

6. Limitation of Liability

  • We are not liable for any direct or indirect damages resulting from the misuse of our products.

  • By using our website or purchasing from us, you agree to these limitations.

7. Contact Information

For questions or assistance, please contact us: